cosmogony Linux

We bring back the intervention of an Italian citizen in the catching with “THE PROBLEM TELECOM ITALY”

The intervention is long, for the level of detail with which it is described and analysed the problem / me;
our pluriennial experience in the sector confirms to us that there are great the citizens who in Italy do not manage to have joint relations with the companies, especially when these are multinational, interested this last only to the company profit to total disadvantage of the unaware citizen.
It is as distressing to ascertain how efficient and effective institutions do not exist, for protection of the user.

We pass to the text of the intervention:

Safe to all. I have only joined. I open this discussion for all that I hope be able to be useful for all the other users of the forum. Apro questa discussione in quanto spero possa essere utile per tutti gli altri utenti del forum.

I divide in more post because I want to tell it well.

Explained, probably, because so many users find themselves the set at zero credit or absolutely in debt of thousands of Euro.

First of all, when have I contacted 119 to have information about Maxxi Alice 100, nobody has informed me that the promotion foresees advance clicks of 15 minutes. After having activated it, scrutinising a little bit on the forums, I have read the question about the clicks and have asked 119 for explanations. The operators (two in succession) have ensured to me that the offer includes 6000 minutes of connection and is without clicks. Not satisfied I have joined with situated TIM relative to the offer, and I have been read that instead of the offer it is to clicks of 15 minutes. Gli operatori (due di seguito) mi hanno assicurato che l’offerta comprende 6000 minuti di connessione ed è senza scatti. Non soddisfatto mi sono collegato al sito TIM relativo all’offerta, ed ho letto che invece l’offerta è a scatti di 15 minuti.

To be connected I was using the Express Card Wave ET501HS (Umts and Hspda) sold Tim to 199 Euro, supply of the program with which the connection takes place. In the program clicking on the icon connection one opens screened: in high on the right clicking on Chronology there are visualised all the data relative to the made connections: Now of beginning connection; Now disconnessione; It duration; Data received (KB); It dates broadcast (KB). in alto a destra cliccando su Cronologia si visualizzano tutti i dati relativi alle connessioni effettuate: Ora di inizio connessione; Ora disconnessione; Durata; Dati ricevuti(KB); Dati trasmessi(KB).

As I wanted to understand which discarding there was between the time of real utilisation and that counted with the system to clicks, I have compared all that brought back by the program in bottom to the screened one with all that reported by 4916 – key 3. The discrepancy was huge.
For curiosity I have redone the accounts: on the grounds of the data brought back in the chronology of the program Wave I have redone the counts considering the system to clicks of 15 minutes (therefore when for example the connection lasted 1 minute and 29 seconds, it is necessary to consider it, in any case, in 15 minutes). The difference between this count and that reported by 4916 is still huge. I think that I have got something wrong and redo completely head. The result nevertheless is always the same thing. La differenza tra questo conteggio e quello riferito dal 4916 è ancora enorme. Penso che ho sbagliato qualcosa e rifaccio tutto da capo. Il risultato però è sempre lo stesso.

A further problem: since Wave one can evincere at the chronology of the software, from I begin 5/6/08 to have a disconnessioni avalanche. After a few minutes of connection, the transfer stops it dates and itself disconnette. It happens several times. I contact 119. “I apologise, I have a problem with Maxxi Alice” and they reattach the telephone, immediately. I recall. Usual wait. They answer. “I apologise, I have a problem with Maxxi Alice” and they reattach, again. I recall still. Usual wait, anchor. They answer.“ I apologise, I have a problem with Maxxi Alice”. Itself, he says (Davide), I put it a moment in expectation. And it puts down the telephone. We try again, I and my sister, with different cards and different times. Finally someone listens to the problem and passes the technical section to us. We show the problem. He says that it is a field problem. It is not it: I have firmly the tacche maximum, and the "bridge" is on the front palace. Then the net is it overloads. It cannot be: it happens to any hour of the day and of the night. Then, known that I am connected with the Wave ET501HS, I am known that understands the problem (even if it does not attribute it to me) and advises me to try to set up the Net to Manual and do all the possible proofs, between which the connection Edge and of contacting for more information directly Wave to the num 0125656565 (obviously on payment). To every hour I do so many proofs, and so many clicks go away. The alone connection that works is with Edge but it is in 2G, then slower than the UMTS and of HSDPA. And what have I spent to make 199 Euro for the modem Tim's Wave? I might have used my old cell-phone to go in 2G. And if I have activated Maxxi Alice 100 it is because I need the connection HSDPA (I do not use p2p, but I must unload Linux Fedora9, Linux Mandriva2008, the updating of the operative system and the drivers; in 2G they love us years). Besides, considering that my zone is covered by HSDPA, if I purchase a modem HSDPA (3G) that instead it goes only in 2G, the product (modem + Maxxi Alice 100) is not conformable to all that declared by the seller (TIM). Dopo pochi minuti di connessione, si blocca il trasferimento dati e si disconnette. Succede varie volte. Contatto il 119. “Mi scusi, ho un problema con Maxxi Alice” e riattaccano il telefono, immediatamente. Richiamo. Solita attesa. Rispondono. “Mi scusi, ho un problema con Maxxi Alice” e riattaccano, di nuovo. Richiamo ancora. Solita attesa, ancora. Rispondono. “Mi scusi, ho un problema con Maxxi Alice”. Si, dice lui (Davide), la metto un momento in attesa. E mette giù il telefono. Riproviamo, io e mia sorella, con diverse schede e diverse volte. Finalmente qualcuno ascolta il problema e ci passa la sezione tecnica. Esponiamo il problema. Dice che è un problema di campo. Non lo è: ho stabilmente il massimo di tacche, ed il “ponte” è sul palazzo di fronte. Allora la rete è sovraccarica. Non può essere: succede a qualsiasi ora del giorno e della notte. Allora, saputo che mi connetto con la Onda ET501HS, mi sa che capisce il problema (anche se a me non lo riferisce) e mi consiglia di provare ad impostare la Rete a Manuale e fare tutte le prove possibili, tra cui la connessione Edge e di contattare per maggiori informazioni direttamente Onda al num 0125656565 (ovviamente a pagamento). A tutte le ore faccio tante prove, e se ne vanno tanti scatti. La sola connessione che funziona è con Edge ma è in 2G, quindi molto più lenta dell’UMTS e di HSDPA. E cosa ho speso a fare 199 euro per il modem Onda di Tim? Avrei potuto utilizzare il mio vecchio telefonino per andare in 2G. E se ho attivato Maxxi Alice 100 è perchè ho bisogno del collegamento HSDPA (non uso p2p, ma devo scaricare Linux Fedora9, Linux Mandriva2008, gli aggiornamenti del sistema operativo e i driver; in 2G ci vogliono anni). Inoltre, considerando che la mia zona è coperta da HSDPA, se acquisto un modem HSDPA (3G) che invece va solo in 2G, il prodotto (modem + Maxxi Alice 100) non è conforme a quanto dichiarato dal venditore (TIM).

In net I do a research to know if there are other persons with this problem. A tide, to all that looks. I phone to Wave. They tell me that it is necessary to carry the modem in assistance. In the meantime how do I join? And what purpose does it make the Maxxi Alice 100 that I have not exploited? He tells me that they do not supply modem with courtesy, but I can purchase quietly a cell-phone with HSDPA. Also because otherwise obviously I lose the Maxxi Alice 100, but for certainty it sends me away to 119. And obviously they lead to 119 in June. Telefono a Onda. Mi dicono che bisogna portare il modem in assistenza. Nel frattempo come mi collego? E che fine fa la Maxxi Alice 100 che non ho sfruttato? Mi dice che loro non forniscono modem di cortesia, ma posso tranquillamente acquistare un telefonino con HSDPA. Anche perchè altrimenti la Maxxi Alice 100 ovviamente la perdo, ma per sicurezza mi rinvia al 119. E al 119 ovviamente mettono giù.

I try again with 119. A girl answers: the server to the moment are not active, it must recall tomorrow in the morning. Does girl excuse, as they do the server not to be active? I ask for it for curiosity, being an engineer, they have taught me that if the server are not active, the system company cannot work (and inside about me I think that so many things would be explained). I have not been rude, they it are never with anybody, really. But the girl has got angry the same thing. “If I say that they are not active, it means that they are not active! Do not I answer so much to say, it has understood?!?!”. I thank and recall immediately. A boy answers. I ask: are the server active? It answers: is it certain that they are active, how do they do not to be active? I show in short the problem to him.“ I transfer it to the technical section”. 45 minutes of agony, sorry, waited; and at last the battery dies. Almost I follow it. I am disappointed, made bitter, become affected with rabies; I feel myself deceived, betrayed, robbed, violated in my human dignity (But the article 13 of the Constitution does not sanction the inviolability of the person?) i server al momento non sono attivi, deve richiamare domani mattina. Scusi signorina, come fanno i server a non essere attivi? Lo chiedo per curiosità, essendo un ingegnere, mi hanno insegnato che se i server non sono attivi, il sistema azienda non può funzionare (e dentro di me penso che si spiegherebbero tante cose). Non sono stato scortese, non lo sono mai con nessuno, davvero. Ma la signorina si è arrabbiata lo stesso. “Se dico che non sono attivi, vuol dire che non sono attivi! Non rispondo tanto per dire, ha capito?!?!”. Ringrazio e richiamo immediatamente. Risponde un ragazzo. Chiedo: i server sono attivi? Risponde: certo che sono attivi, come fanno a non essere attivi? Gli espongo in breve il problema. “La trasferisco alla sezione tecnica”. 45 minuti di agonia, pardon, attesa; e infine la batteria muore. Quasi la seguo. Sono deluso, amareggiato, arrabbiato; mi sento ingannato, tradito, derubato, violentato nella mia dignità umana (Ma l’articolo 13 della Costituzione non sancisce l’inviolabilità della persona?)

Vodafone and Wind are provided with system of verification of the quality: some hours after having contacted their Call Center, I am contacted again to express opinions about times of wait, cordiality and preparation of the operators (generally I give high vows in all that the operators are usually polite).
To Tim instead to all that looks it does not import the satisfaction of the client. We are very far from the total Quality and from the Continuous Improvement that is pursued in the best companies of the globe.

I do not recall, because I might be really abominable. My state of mind reverberates nevertheless on my affective and working life; and this makes me be even worse. It returns to me then to mind when some years ago, nevertheless having active CartAuguri, they debited me with the Trentine one of Euro for the sent MMS. Also then to 119 they dealt so: it recalls between 48 hours, then another 48 hours, then other; and there became a pair of months. Months of insults and frustrations. One told me: But in short, they are small!! It made me be bad. I decided to renounce the money: my health is more important. e questo mi fa stare ancora peggio. Mi ritorna allora in mente quando qualche anno fa, pur avendo attiva CartAuguri, mi addebitarono una trentina di euro per gli MMS mandati. Anche allora al 119 mi trattarono così: richiami tra 48 ore, poi altre 48 ore, poi altre; e divennero un paio di mesi. Mesi di insulti e frustrazioni. Una mi disse: Ma insomma, sono spiccioli!! Mi fece stare male. Decisi di rinunciare ai soldi: la mia salute è più importante.
A pair of years after friends sent SMS to me “to overburden myself”. A hundred. But I had not any bonus. They had to load me, I am sure. I did the claim to 119, and also then they treated me like a ragamuffin and like an insufficient one. When the SMS of 119 told me to contact them, all Call Center answered me Francesca: From the made verifications there do not turn out to be errors. I asked for explanations, it insulted me and told me: "It should be ashamed, to have to load with messaggini is as to be put by the saucer in hand”. Then because it is provided between your tariff plans? It panted and reattached. Ma non ebbi nessun bonus. Dovevano caricarmi, sono sicuro. Feci il reclamo al 119, e anche allora mi trattarono come un pezzente e come un deficiente. Quando l’SMS del 119 mi disse di contattarli, all Call Center mi rispose Francesca: Dalle verifiche effettuate non risultano errori. Chiesi chiarimenti, mi insultò e mi disse: “Si vergogni, farsi caricare con dei messaggini è come mettersi col piattino in mano”. Allora perchè è previsto tra i vostri piani tariffari? Sbuffò e riattaccò.
And I remember when for twice in succession they have to me rimodulato the tariff plan (modifications of me not asked and absolutely not wanted), after which really the messaggini of the promotions could not reload any more (beforehand then they it could).
And I remember when a secondary card Tim, I have found myself some Euro in less. The usual one 119 told me that they would must do verifications (the usual verifications in which then it turns out to be that it is completely appended, for them) and you cannot do and say anything because any much listens to you, because so much they order them and you must bow when they want. It is worth the Law of the Marquis of the Cricket. Vale la Legge del Marchese del Grillo.
And it has involved all that I have already brought the secondary card to Vodafone; my card instead I her do not use principal Tim almost the majority, waiting for ending the credit and doing portabilità line Wind or PosteMobile. The fact keeps me back only that the new rates Vodafone are altine, while Wind has not very much field in my zone. Mi trattiene solo il fatto che le nuove tariffe Vodafone sono altine, mentre Wind non ha molto campo nella mia zona.
To my sister instead of some months ago, they have set the credit at zero, that is they have removed them over 71 Euro from the card, it looks, for exceeding traffic. My sister has protested. It has not served. It has done portabilità line Vodafone. And now it does the interminable calls to the friends with Voda; so many dindini less for Tim. Non è servito. Ha fatto portabilità verso Vodafone. E adesso le interminabili telefonate alle amiche le fa con Voda; tanti dindini in meno per Tim.

Nevertheless, the question of my sister, it brings back me to the initial problem. If in fact the metre Tim is unpacked, it is probable that the traffic was not going too far, and the credit subtracted unduly. I do a little and fast research in net and notice that a people tide has lived similar experiences. On the contrary, it is a people who has met again even with 6000 debt Euro for a connection over threshold. The problem is that there have no proofs to declare what the metre Tim unpacks, in all that they have not at disposal the Chronology of a program as Wave that there must be kept reliably at Tim's in all that distributed same Tim (otherwise the company would sell an unreliable product). And I am sure of the reliability of the program and of the chronology, in all that I remember with certitude the duration of the connections in all that there were reliability proofs, and I had diagrammato the results. Faccio una piccola e veloce ricerca in rete e noto che una marea di gente ha vissuto esperienze simili. Anzi, c’è gente che si è ritrovata finanche con 6000 euro di debito per una connessione oltre soglia. Il problema è che non hanno prove per affermare che il contatore Tim sballa, in quanto non hanno a disposizione la Cronologia di un programma come Onda che deve essere ritenuto affidabile da Tim in quanto distribuito dalla stessa Tim (in caso contrario l’azienda venderebbe un prodotto inaffidabile). Ed io sono sicuro dell’affidabilità del programma e della cronologia, in quanto ricordo con certezza la durata delle connessioni in quanto erano delle prove di affidabilità, e avevo diagrammato i risultati.

I join with situated Tim, join and visualise the detail of the traffic given.
I compare all that brought back on the site with all that brought back in the chronology of the program Wave. I remain without words …

The first connection in 8 minutes and 02 seconds I have never made her. I had tried the connection, but one was not peculiar connected. The second one corresponds. The third one brought back on the site is 21 minutes, then inferior to that one real that is 28 minutes. The fourth one on the site is greater than 3 minutes. The fifth one corresponds. The sixth one on the site is 1 hour, 5 minutes and 21 seconds, while the chronology brings back 7 minutes and 10 seconds, almost one prays in the majority!!! The seventh one is greater than 2 minutes and a half. The eighth one on the site is 01:02:16 (hh:mm:ss), against 00:04:16 of the chronology; that is almost one more hour. The ninth one on the site 01:01:20, against 00:06:03 real; almost one more hour. The tithe corresponds. The eleventh one on the site is 00:31:25, in the chronology 00:18:54. The twelfth one on the site 00:18:35, against 00:09:47 real. The thirteenth one corresponds. The fourteenth one on the site is 01:00:14, against 00:02:04 real. The fifteenth one goes too far in 20 seconds. The sixteenth one on the site is 03:07:54, against 02:55:45. The seventeenth one, the eighteenth one, the nineteenth one, the twentieth one and the ventunesima correspond. The ventiduesima on the site 01:00:03, against 00:59:44 real (alone diciannove seconds in the majority than they make debiting nevertheless a further click of 15 minutes). The ventitreesima on the site is 03:18:56, against 02:21:56 real, that is one hour in more debited. The ventiquattresima on the site is 01:17:00, against 01:24:05 real, that is bring back seven minutes less than all that really consumed (nevertheless, the clicks are the same ones!!). The venticinquesima corresponds. La seconda corrisponde. La terza riportata sul sito è di 21 minuti, quindi inferiore a quella reale che è di 28 minuti. La quarta sul sito è maggiore di 3 minuti. La quinta corrisponde. La sesta sul sito è di 1 ora, 5 minuti e 21 secondi, mentre la cronologia riporta 7 minuti e 10 secondi, quasi un’ora in più!!! La settima è maggiore di 2 minuti e mezzo. L’ottava sul sito è 01:02:16 (hh:mm:ss), contro 00:04:16 della cronologia; cioè quasi un’ora in più. La nona sul sito 01:01:20, contro 00:06:03 reali; quasi un’ora in più. La decima corrisponde. L’undicesima sul sito è 00:31:25, nella cronologia 00:18:54. La dodicesima sul sito 00:18:35, contro i 00:09:47 effettivi. La tredicesima corrisponde. La quattordicesima sul sito è 01:00:14, contro 00:02:04 reali. La quindicesima eccede di 20 secondi. La sedicesima sul sito è 03:07:54, contro i 02:55:45. La diciassettesima, la diciottesima, la diciannovesima, la ventesima e la ventunesima corrispondono. La ventiduesima sul sito 01:00:03, contro i 00:59:44 reali (solo diciannove secondi in più che fanno però addebitare un ulteriore scatto di 15 minuti). La ventitreesima sul sito è 03:18:56, contro i 02:21:56 reali, cioè un’ora in più addebitata. La ventiquattresima sul sito è 01:17:00, contro 01:24:05 reali, cioè riporta sette minuti meno di quanto effettivamente consumato (però, gli scatti sono gli stessi!!). La venticinquesima corrisponde.

I make noticing that the Wave program has not modifiable LOG; then what brings back the chronology is the maximum time of connection (that is if disconnetto physically the express card, the software Wave does not notice it immediately and there brings back a duration a little pò greater of that one real, according to the slowing down caused by other active applications); therefore the real duration of the connection is to the majority that one brought back in the Chronology of Wave, but it can never go too far. per cui la durata effettiva della connessione è al più quella riportata nella Cronologia di Onda, ma mai può eccedere.

The metre then is absolutely crazy.
The error of the metre is always to my disadvantage: when the metre TIM marks a duration of the connection inferior to that one real, nothing comes to me never taken out, in all that always returns to the same click; when instead of the metre Tim marks a duration of the greatest connection of that one real, that the excess is in further an hour or in a few minutes, not due clicks come to me debited. quando invece il contatore Tim segna una durata della connessione maggiore di quella reale, che l’eccedenza sia di oltre un’ora o di pochi minuti, mi vengono addebitati scatti non dovuti.
A further thing that leaves me disconcerted is the fact that the exceeding connections are never overlapped, in temporal order, with the following connection. If it should be like that, I would have thought about an error in the software of the metre Tim and about an oversight of those who had to check. But it is not like that. Is it possible that have intentionally planned the software with this aim? Ma così non è. E’ possibile che abbiano volutamente progettato il software con questa finalità?

At this point, into my mind a doubt is slipped. A big doubt. And if for some reasons was mine Wave ET501HS, perhaps not conformably to the detailed bills, when Tim makes unpacking the metre? Nevertheless when it I did not be it causes it, I might be on the part of the fault. E se per una qualche ragione fosse il mio Onda ET501HS, forse non conforme alle specifiche, a far sballare il contatore Tim? Pur non essendone io la causa, potrei essere dalla parte del torto.
I need to be absolutely sure. It does not import all the money it is necessary to spend, I am a man, I do not leave myself intimorire; what is necessary to do is done by me, not demorderò. quello che bisogna fare lo faccio, non demorderò.

I need to verify if with another modem the metre Tim unpacks the same thing.
I buy a cell-phone Nokia 6120 Classic, provided with connection HSDPA. I contact 119 because it serves with me to know how to set it to be connected. They reattach. They reattach still. Still. Then still. A girl answers: It must recall with another cell-phone. I am already doing it. It gets angry and I do not know because, in any case, I thank it and say hallo. I try again, and this time there answers a girl who is not rude, on the contrary it is the kindest. I tell her what I must make the configuration of the cell-phone to be connected with the PC to Internet, she it is at once ready when the technical part passes to me, nevertheless it is so kind that I decide to tell her very briefly the question about the unpacked metre. I give her some examples. She tells me that she must do a signalling to the technical section, which they will be responsible of doing all the verifications. If nevertheless they must say simply what for them is completely appended, and that I am that I make a mistake, I will resort to the associations of the consumers and to the authority of the telecommunication. She ensures to me that provvederanno as soon as possible and I supply to her the number on which to contact me. I thank and it passes me to the colleague over the configuration of the cell-phone. He connects it politely explains to me that I must instal Nokia PC Suite and in the statements to lead like supplier of services Tim Italia. Perfect, I thank and say hallo. Riattaccano. Riattaccano ancora. Ancora. Poi ancora. Risponde una signorina: Deve richiamare con un’altro telefonino. Lo sto già facendo. Si arrabbia e non so perchè, comunque la ringrazio e saluto. Riprovo, e questa volta risponde una signorina che non è sgarbata, anzi è gentilissima. Le dico che devo fare la configurazione del telefonino per connettermi col PC ad internet, lei è subito pronta a passarmi la parte tecnica, però è così gentile che decido di raccontarle molto brevemente la questione del contatore sballato. Le faccio qualche esempio. Lei mi dice che deve fare una segnalazione alla sezione tecnica, che si occuperanno loro di fare tutte le verifiche. Se però dovessero semplicemente dire che per loro è tutto apposto, e che sono io che mi sbaglio, ricorrerò alle associazioni dei consumatori e all’authority delle telecomunicazioni. Lei mi assicura che provvederanno il più presto possibile e le fornisco il numero su cui contattarmi. Ringrazio e mi passa alla collega per la configurazione del telefonino. La collega garbatamente mi spiega che devo installare Nokia PC Suite e nelle impostazioni mettere come fornitore di servizi Tim Italia. Perfetto, ringrazio e saluto.

I try the connection with 6120c, and it goes to wonder. But above all I cross myself the hour and the duration of the connection. In the following days I compare then with the detail data of situated Tim. Nei giorni successivi confronto poi col dettaglio dati del sito Tim.

The first connection corresponds. The second one corresponds. The third one also. La terza pure.
Good gracious, do you want to see that I am wrong? And instead of number. The fourth connection on the site is of 01:07:23, against 52 real minutes. The fifth connection on situated Tim is 02:23:16, against 1ora and 28minuti real! The sixth one 01:24:54, against suns 25 real minutes. The seventh one corresponds. (Incidentally nevertheless in the night hours, without traffic overload, the connection falls; therefore the clicks of 15 minutes represent a big value added for Tim) La quarta connessione sul sito è di 01:07:23, contro 52 minuti effettivi. La quinta connessione sul sito Tim è 02:23:16, contro 1ora e 28minuti effettivi! La sesta 01:24:54, contro soli 25 minuti reali. La settima corrisponde. (Per inciso pur nelle ore notturne, senza sovraccarico di traffico, la connessione cade; pertanto gli scatti di 15 minuti rappresentano un grosso valore aggiunto per Tim)

Then Quod Erat Demostrandum: the modem Wave there does not enter. The Metre is COMPLETELY UNPACKED Tim!!! E’ il Contatore Tim COMPLETAMENTE SBALLATO!!!
And at this point, I am afraid of being connected: and if they must me debit with 500 hours over threshold?

After some days I receive a SMS from 119, which tells me to contact Tim. I call 119 and automatically I am addressed to speak with an operator. The girl looks at the sign and tells me that the technicians have not really understood what I speak, and they invite the operator to explain to me that the connections are to advance clicks of 15 minutes. I make noticing that the discrepancies on the single connections, sometimes exceed abundantly an hour, other that 15 minutes. The girl remains not much disconcerted. I explain to her in two words the accounts that I have done, and he tells me what signallings on the metre had not been never done by anybody (it was pretending to be discounted that was the thing most corrected of the world), and that “really nobody has ever been so fussy to go controlling itself all these things”. Rifà the signalling. The second one. La ragazza guarda la nota e mi dice che i tecnici non hanno proprio capito di che parlo, e invitano l’operatore a spiegarmi che le connessioni sono a scatti anticipati di 15 minuti. Faccio notare che le discrepanze sulle singole connessioni, talvolta superano abbondantemente un’ora, altro che 15 minuti. La signorina resta un pò sconcertata. Le spiego in due parole i conti che ho fatto, e mi dice che segnalazioni sul contatore non erano mai state fatte da nessuno (si dava per scontato che fosse la cosa più corretta del mondo), e che “effettivamente nessuno mai è stato tanto pignolo da andarsi a controllare tutte queste cose”. Rifà la segnalazione. La seconda.

After some days I call 119, and they tell me that they have tried to contact me but I was not reachable. Strange. In any case, they have not still understood. Comunque non hanno ancora capito.

24-06-08 to 19:52 call me (+3911900) on the number that I use to join. I do not do on time to be answered. I recall 119. I explain that some minutes beforehand they have tried to contact me, and the girl Marzia tells me that they of 119 are not able to the call passes to the technical section, and the maximum that can do is to leave a well-known informative report to say that I have called. Besides, it is about it great to underline that I must remember that the clicks are 15 minutes. Graces, I know it, by now. I explain briefly the problem and tell her that, beforehand for the modem that does not go in umts, it prays for the terror that the unpacked metre could bring back mad things, am connected much less than I should. Richiamo il 119. Spiego che qualche minuto prima hanno cercato di contattarmi, e la signorina Marzia mi dice che loro del 119 non sono in grado di passare la telefonata alla sezione tecnica, e il massimo che può fare è lasciare una nota informativa per dire che ho chiamato. Inoltre, ci tiene molto a sottolineare che devo ricordare che gli scatti sono di 15 minuti. Grazie, lo so, ormai. Spiego brevemente il problema e le dico che, prima per il modem che non va in umts, ora per il terrore che il contatore sballato possa riportare cose pazzesche, mi sto connettendo molto meno di quanto dovrei.

26-06-08 to 18:10 recall (+3911900) to me. The girl has very much displeased, it does not know how to tell it to me, nevertheless to all that seems the technicians they have told her to reply:
“It is necessary to remember that the rating is to clicks of 15 minutes, therefore, for one alone minute more than connection, 15 minutes are debited, in any case.”
Well, I ask, and then as they explain what for a connection in 4 minutes and 16 real seconds, the metre does Tim bring back 1 HOUR and 2 MINUTES and 16 SECONDS????? (Connection of 6/5/2008 the hours 19:45:32). And the same thing happens for many people other connections, as several times explained to 119.?? (Connessione del 5/6/2008 dalle ore 19:45:32). E lo stesso avviene per molte altre connessioni, come più volte spiegato al 119.
The girl timorosamente tells me that really she has read the well-known informative reports written previously by the colleagues about 119, and that he realises perfectly that the answer that they have told her to give me does not make sense with reference to my problem; she nevertheless has no possibility of doing anything on the subject.

He advises me to make a claim written to the number of fax 800600119.
To what does it serve to send the fax, I ask. To do to him to do controls, it answers her. Is it then till now I have done thing to do the claims to 119? Was not it for that? It does not know really what to answer me. I ask her for still: and if then they do really the controls and verify the problem, what happens? How am I compensated? E allora finora cosa ho fatto a fare i reclami al 119? Non era per quello? Non sa davvero cosa rispondermi. Le chiedo ancora: e se poi fanno davvero i controlli ed accertano il problema,cosa succede? Come vengo risarcito?
They return the subtracted hours to her, it answers.
Girl excuses me, but really it does not make sense. If I do a robbery in bank and they do not peck me, I enjoy the booty and so many greetings. If instead I am picked by the hands in the sack (flagrancy of crime), what happens? Does it believe that it comes to me asked of returning the money and promising not to do it any more? Does Tim really believe of satisfying it returning all that was already more than legitimately due? It does not know that to answer me, then I thank it and say hallo to it. Se invece vengo colto con le mani nel sacco (flagranza di reato), cosa succede? Crede che mi venga chiesto di restituire i soldi e promettere di non farlo più? La Tim davvero crede di cavarsela restituendo quanto già era più che legittimamente dovuto? Non sa cosa rispondermi, quindi la ringrazio e la saluto.

I do not manage to understand yet. How is it possible that in three weeks of claims, in detail exposed to the operators of 119 and these in detail brought back, have not been carried out verifications and have supplied a so inappropriate answer?
I would not want what the attached to the controls, if I read “errors in the metre”, have not even provided when Tim read in detail the sign written by the operators of the call centre, and they have quickly brought back the standard answer that they supply to all those who complain about the rating to clicks.

Is TOTAL QUALITY this perhaps? It compliments to all the managers TIM and to the responsible persons of the technical services. As happened it is certainly a measure of the quality of the company and of each managing individual. Does each one of these gentlemen feel himself satisfied with the own conduct? Quanto avvenuto è sicuramente misura della qualità dell’azienda e di ogni singolo dirigente. Ognuno di questi signori si sente soddisfatto del proprio operato?
Besides I would want to know: if the product TIM (modem and Maxxi Alice 100) is not conformable to the expectations of the client (Speed, sudden Disconnessioni also in night hours, you never make Connections or of not congruous duration to the reality), must he be the User to be paid?
I do not use p2p, it pirate and similar programs, then not excusing at all.

I doubt that the fax serves to something, otherwise I do not understand in order that, it was possible to do anything, it has not become first.

I make noticing only some of the problems and of the brought uneasinesses:

Wave ET501HS (TIM) does not work in UMTS and HSPDA,

and I must buy a new cell-phone.

The sudden disconnessioni, also, send in crash the Download Accelerator Plus to the 4 of morning, therefore when it manages to unload about 60 % of the International Organization for Standardization of Linux Mandriva2008, the file becomes corrupt and nevertheless re-guiding the program, it is necessary to re-guide the download completely at head. It has already happened a ten of times.

Fear of using the service for possible crazy charge.

When there must update the firmware of my cell-phone Nokia through special situated Nokia, I am afraid of a disconnesione or of a crash what they compromise the operation and consequently the cell-phone itself.

Lost time, frustrations and anxiety obtained at the disorganisation beforehand and the wall from rubber of Customer Care then.

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